I haven't received my withdrawal
Common reasons for delays and when to contact support
At Housebets, we pride ourselves on sending all withdrawals instantly. Our top priority is to ensure that our users enjoy a fast and smooth transaction experience. However, there might be instances where a withdrawal is flagged for manual review for security.
If a withdrawal is marked for manual review, it's handed over to our specialised review team. They check to make sure the withdrawal meets all regulatory standards and aligns with our internal policies.
The duration of a manual review can vary. During busy periods or when extra verification is needed, it might take a bit longer. We want to assure you that our team is committed to conducting these reviews efficiently and processing the transactions as quickly as possible.
Should you experience a delay in receiving your withdrawal, please feel free to reach out to our support team. Our customer support staff is available 24/7 to help you. When you contact us, having your transaction details like the transaction ID and your email address ready will help us resolve your issue faster.