Sign Up and Verification

No — chat and email submissions are not processed Documents submitted via live chat or email cannot be processed and will not count toward your verification. W...

Steps Log in to your Housebets account. Click your profile icon in the top right corner. Go to Account Settings. Select the Verification tab. Your current veri...

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Learn how to verify your account in profile

Before you start Have the following ready: Your government-issued photo ID (passport, national ID card, or driver's licence) A recent utility bill, bank statem...

What you'll be asked to do During verification you'll be prompted to: Look directly at the camera Slowly turn your head in the directions shown on screen Hold...

Typical timeframes Automated review: Most submissions are assessed within minutes by Sumsub's automated system. Manual review: If your documents require human...

The page won't load Clear your browser cache and cookies, then try again Try a different browser (Chrome or Safari tend to work best) If using a desktop, try s...

Check the file format and size We accept JPEG, PNG, and PDF files up to 8 MB. If your file is larger, compress it using a free online tool before uploading. Tr...

Check the basics first Make sure you entered your phone number correctly, including the correct country code Check that your phone has signal and is not in air...

Step 1: Try your backup codes When you set up 2FA, you were given a set of backup codes. These are single-use codes that can be used in place of your authentic...

Sumsub — our verification partner We use Sumsub, a trusted and industry-leading identity verification provider. Sumsub operates under strict data protection re...

Why has this happened? Account restrictions related to verification are put in place when: You've been asked to verify and the process hasn't been completed wi...

Details on region restrictions and what they mean for you.

Photo quality The entire document must be visible — no cropped edges All text must be clearly readable — no blur, glare, or shadows Photos must be in colour —...

Housebets uses a tiered approach to verification. You won't always need to complete every level — it depends on your activity and withdrawal history. Basic lev...

Accepted ID documents (choose one) Passport — must show full name, date of birth, nationality, and photo National identity card — front and back required Drive...

For most players Housebets does not require verification to register or play. You can deposit and enjoy the platform from day one without submitting any docume...

Large single withdrawals A single large withdrawal — even if your cumulative total hasn't reached the threshold — may trigger a check, particularly if it's sig...

Unusual account activity If our system detects patterns that are inconsistent with typical player behaviour — such as sudden large withdrawals, rapid deposit-a...

Verification protects you Verification protects you. It's as simple as that. Housebets is built on the principles of trust, honesty, and fairness. Part of hono...

Name mismatch The name on your document doesn't match the name on your Housebets account. Check that your account details are correct. If your legal name has c...