Sign Up and Verification

Can I submit verification documents via chat or email?

No — chat and email submissions are not processed Documents submitted via live chat or email cannot be processed and will not count toward your verification. W...

How do I check my current verification level?

Steps Log in to your Housebets account. Click your profile icon in the top right corner. Go to Account Settings. Select the Verification tab. Your current veri...

How do I create an account on Housebets?

Join today and enjoy a wide selection of online casino games and sports betting at Housebets.

How do I verify my account?

Learn how to verify your account in profile

How do I verify my account? (Step-by-step guide)

Before you start Have the following ready: Your government-issued photo ID (passport, national ID card, or driver's licence) A recent utility bill, bank statem...

How does the liveness (face verification) check work?

What you'll be asked to do During verification you'll be prompted to: Look directly at the camera Slowly turn your head in the directions shown on screen Hold...

How long does verification take?

Typical timeframes Automated review: Most submissions are assessed within minutes by Sumsub's automated system. Manual review: If your documents require human...

I can't complete account verification — what should I do?

The page won't load Clear your browser cache and cookies, then try again Try a different browser (Chrome or Safari tend to work best) If using a desktop, try s...

I can't upload my verification documents — what should I do?

Check the file format and size We accept JPEG, PNG, and PDF files up to 8 MB. If your file is larger, compress it using a free online tool before uploading. Tr...

I'm not receiving my OTP or SMS verification code

Check the basics first Make sure you entered your phone number correctly, including the correct country code Check that your phone has signal and is not in air...

I've lost access to my 2FA device — what should I do?

Step 1: Try your backup codes When you set up 2FA, you were given a set of backup codes. These are single-use codes that can be used in place of your authentic...

Is my personal data safe during verification?

Sumsub — our verification partner We use Sumsub, a trusted and industry-leading identity verification provider. Sumsub operates under strict data protection re...

My account has been restricted pending verification — what do I do?

Why has this happened? Account restrictions related to verification are put in place when: You've been asked to verify and the process hasn't been completed wi...

Region blocked/restricted. Why's that?

Details on region restrictions and what they mean for you.

What are the photo and scan requirements for my documents?

Photo quality The entire document must be visible — no cropped edges All text must be clearly readable — no blur, glare, or shadows Photos must be in colour —...

What are the verification levels?

Housebets uses a tiered approach to verification. You won't always need to complete every level — it depends on your activity and withdrawal history. Basic lev...

What documents are accepted for verification?

Accepted ID documents (choose one) Passport — must show full name, date of birth, nationality, and photo National identity card — front and back required Drive...

What happens if I don't verify my account?

For most players Housebets does not require verification to register or play. You can deposit and enjoy the platform from day one without submitting any docume...

What triggers an additional verification request?

Large single withdrawals A single large withdrawal — even if your cumulative total hasn't reached the threshold — may trigger a check, particularly if it's sig...

Why am I being asked to verify my account?

Unusual account activity If our system detects patterns that are inconsistent with typical player behaviour — such as sudden large withdrawals, rapid deposit-a...

Why do I need to verify my account?

Verification protects you Verification protects you. It's as simple as that. Housebets is built on the principles of trust, honesty, and fairness. Part of hono...

Why was my document rejected?

Name mismatch The name on your document doesn't match the name on your Housebets account. Check that your account details are correct. If your legal name has c...