How do I verify my account? (Step-by-step guide)
Before you start Have the following ready: Your government-issued photo ID (passport, national ID card, or driver's licence) A recent utility bill, bank statem...
Dukungan Housebets · Diperbarui 20 Mei 2026
Before you start
Have the following ready:
- Your government-issued photo ID (passport, national ID card, or driver's licence)
- A recent utility bill, bank statement, or official letter showing your name and address (dated within 3 months)
- A phone or computer with a working camera
Step-by-step
- Log in to your Housebets account.
- Click your profile icon and go to Account Settings.
- Select the Verification tab and click Verify your identity.
- You'll be redirected to our secure verification partner. You can scan a QR code to complete the process on your phone, or receive a link via SMS.
- Follow the on-screen prompts: photograph your ID, then complete the liveness check by looking at the camera and following the instructions.
- Upload your proof of address when prompted.
- Submit. You'll receive a 'Temporarily Approved' status while we review your documents.
How long does it take?
In most cases, verification is completed within a few hours. In some cases, manual review may be required and can take up to 24 hours. We'll email you once a decision has been made.
Important: Do not submit documents via live chat or email — they won't be processed. All documents must go through the Verification tab in your account settings.