How do I verify my account?

One of the initial steps we strongly suggest you take following the creation of your account is to verify it.
​
The verification process serves a dual purpose: it enhances the security of your account, ensuring that you can regain access in case of any issues, and it facilitates the seamless delivery of exclusive offers or prizes directly to you!

Step 1: Prepare and upload your documents

1. Navigate to your Account Settingshttps://downloads.intercomcdn.eu/i/o/g6xtrrnr/144613606/d99fcb42ac302bcba7e4f811bd9e/image.png?expires=1781092800&signature=a98beaf8134ce026b37a93e8439bde6f2274fdc476ba783ff5a4ee8bad485ff3&req=0dFrw1n5qjculxv2%2Btxgpjkqq0lrJDE1WRzBG4JAEBoH6XH03RHu2WpuMlKm%0A%2FINqS1vFwpHAmOBrtrPtZp19lw%3D%3D%0A
2. Press on Start verification

https://downloads.intercomcdn.eu/i/o/g6xtrrnr/144614549/6c5ca64edc93e1c1101e50eb9cd0/image.png?expires=1781092800&signature=4a48b3f4d2858cb2925c084a5bf57192faeba790e176d5cd3f226c8f417c8e4f&req=0dFrw1n%2BqTMhlxv2%2BtxgpsIYG02ggE4bMbL4LRyaDlRKK8OW9Qt9rjyUOqdB%0A3idKLtgt8EZD%2B4shsbjwqYmuAQ%3D%3D%0A

3. Press on Continue in the window appeared on your screen and follow the instructions from our partner - Sumsub

https://downloads.intercomcdn.eu/i/o/g6xtrrnr/144614925/f3e3b1df8ab084c116cd667c8ae7/image.png?expires=1781092800&signature=db97c6151c88bf3db699eebd6f0ed9dd76d1e62966baf738969bc8fd42292c34&req=0dFrw1n%2BpTUtlxv2%2BtxgpvTdZO8tYFafL9QwagOFFGvGAUQWyqyQMzauh19I%0A%2FF4SE4qqNY8J9gOon2JHpE1zWw%3D%3D%0A

4. Select the type of the document you would like to provide to verify your identity and issuing country.

Note: if your document is double-sized, don't forget to hit the checkbox

https://downloads.intercomcdn.eu/i/o/g6xtrrnr/144615348/36fa0d09581d2ba2236d622558b4/image.png?expires=1781092800&signature=d6c404634fe4a39609b7262fb5797e3ffa92f4f0a06cc4a7244b658f2ba73989&req=0dFrw1n%2FrzMglxv2%2BtxgplKUTllua3PIlAecjcgN4JFYMtvwFtnkI3IUjuke%0A2ZuzPceFGGP98vs769QHQCxg4g%3D%3D%0A

5. Click Continue and upload your documents

https://downloads.intercomcdn.eu/i/o/g6xtrrnr/144616179/0f255f5bdc9aecc61d4491b58730/image.png?expires=1781092800&signature=5846ace985524bb0a03750a6c9a956e4d8c1125b35cb66f039fef558f99583a6&req=0dFrw1n8rTAhlxv2%2BtxgptFGpVGuIaFgTIPzH6hsObZZ1UcDR3RNiDBM84tG%0AB324%2Fm6lVZOc2hrO%2BgVmjRRikw%3D%3D%0A

Note: if you've get this message after uploading your documents, please follow the guide from Sumsub to upload the docs successfully

https://downloads.intercomcdn.eu/i/o/g6xtrrnr/144616816/30e029f7f51b7522cdb66814cce0/image.png?expires=1781092800&signature=74ea2aad365915d70e229270c3a7d1389e52ac9176e9348f11faa72595945782&req=0dFrw1n8pDYulxv2%2BtxgpnR3rp%2BxkW9jWavs6dhoiKKGaBb1ObNAJ7OCsL1p%0AJB%2BB%2Fu1qHg7iRl6fx2aV0Z1BFQ%3D%3D%0A

Step 2: Complete liveness check

Prepare your camera or continue check on your phone and follow the guidenence.

https://downloads.intercomcdn.eu/i/o/g6xtrrnr/144617658/e652237e6763426c07c8803e63fd/image.png?expires=1781092800&signature=27e59a9b6559b860ff9343ba07476dab56781c0889b181580bfd877e5971803d&req=0dFrw1n9qjIglxv2%2Btxgpj2hHb6us%2FtAAEDyqFLFJFe0Snjmx9ImF3SCTgOk%0AMzY9Ee9InaV4DFv0uA1O93WA%2Bg%3D%3D%0A

Step 3: Congratulations, now you are successfully verified 🥳

​