I won a bet, but it didn't show up in my balance. What should I do?

⏱️ First, Wait depending on the table below

Most balance updates happen instantly, but occasionally there's a short delay.

SituationWait TimeOriginalsInstantLive casinoUp to 5 minutesSlotsInstant (Ensure you have ended the round)SportsUp to 5-60 minutes (It's often the sports provider)

🔄 Step 1: Refresh Your Session

Try these quick fixes first:

• Hard refresh the page (Ctrl+Shift+R / Cmd+Shift+R)
• Log out and log back in
• Check a different browser or device
• Clear your browser cache

Balance updated? Great, you're all set! ✅

Still missing? Continue below ↓
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📝 Step 2: Gather Your Details

Before contacting us, please have this info ready:

What We NeedWhere to Find ItGame nameCheck your bet historyBet amountMy Bets → RecentDate & timeTimestamp on the betCurrencyThe coin/token you usedScreenshotOptional but helpful

💬 Step 3: Contact Support

Click the chat icon in the bottom right and send us all the information you have

⚡ What Happens Next

StepTimeframeWe receive your messageInstantInitial response< 5 minutesInvestigation15-30 minutesResolutionSame session

🛡️ Good to Know

Your funds are always safe. If there's a issue, we just may need to sync it.