Why is my bet not yet settled?
Guide for bet settlement check
Settlement usually takes no longer than 2 hours. However, on some occasions, it may take slightly longer.
This could be because we're unable to get an official result, a loss of feed from our results provider or just a technical error.
If the 2 hours have passed, though, please feel free to reach out to our great support team and provide them with the Ticket ID.
You can access this information by following the steps below:
1) Click on "My bets"
https://downloads.intercomcdn.eu/i/o/g6xtrrnr/145579667/ed6c3e397efc880d4f492da3b192/image.png?expires=1781092800&signature=5425430ecb0e583fde5148f6c842f35c61b6429f963a28f5a825c324819680c4&req=0dFqwF%2FzqjEvlxv2%2BtxgpkcAecd%2B%2B8W9UUXty59yU12BLBB3v5HFptDdRDkv%0AJGRzbf5yHC5%2F1DJRoib6O1CYcg%3D%3D%0A
2) Open bets
3) Copy the Ticket ID
https://downloads.intercomcdn.eu/i/o/g6xtrrnr/57265069/3bec0a8de44c524e91c0c76a6dbf/AD_4nXezwJ9rLpcHFpIaTrKjYJHgRdgUMOustAQPe9AB_bVukRKisO75VRdjpRtCHo59J7hV90hDqnpRFiLyx4uVMv5R66MEITeWCLnvfUuBJRT_Ipm9bl-LWYTOzKX2VedPeR0HURSaJQ?expires=1781092800&signature=5d953de5de022ca5df3acb92521286521e405abc6b7b9408c5497e66734789b9&req=1dJtw136qj5k2hj99dpg6hBRefM0ssv3GMN9R%2BIi%2FCbZvyig04nUk5GCH5Ok%0ANkVGUCRYzBvHp%2FLAVc4whzdG%0A
This info will enable us to act quicker, reducing your time on chat and providing a faster resolution.