Why was my document rejected?
Name mismatch The name on your document doesn't match the name on your Housebets account. Check that your account details are correct. If your legal name has c...
Name mismatch
The name on your document doesn't match the name on your Housebets account. Check that your account details are correct. If your legal name has changed, contact support.
Expired document
Expired IDs are not accepted. Please use a valid, in-date document. If your only ID is expired, you'll need to renew it before completing verification.
Poor image quality
The photo was blurry, too dark, had glare, or the document edges were cut off. Retake the photo following our photo guidelines and resubmit.
Photocopy or scan of a copy
We require original documents — not a scan of a scan. Photograph the physical document directly.
Wrong document type
Only government-issued photo ID is accepted. Student cards, gym memberships, and similar documents are not valid.
Proof of address issues
Common reasons proof of address is rejected:
- Document is more than 3 months old
- The address on the document doesn't match the address you registered with
- The name on the document is a family member's, not yours
What to do after a rejection
Check your email — we'll specify the reason. Gather a new document that meets the requirements and resubmit through the Verification tab. If you're unsure what went wrong, contact live support before resubmitting.