Why am I being asked to verify my account?

Unusual account activity

If our system detects patterns that are inconsistent with typical player behaviour — such as sudden large withdrawals, rapid deposit-and-withdraw activity, or logins from multiple locations — your account may be flagged for review as a precaution.

Bonus or promotion activity

If you've claimed a significant bonus and are withdrawing winnings, we may request verification to confirm the account is legitimate and to prevent promotional abuse.

Routine compliance check

As a licensed operator, we're required to conduct periodic KYC reviews. This is not specific to you — it's part of how we maintain our licence and protect all players on the platform.

Multiple account suspicion

If our system suspects an account may be linked to another existing account — which would be a violation of our terms — we'll request verification to confirm your identity.

Note: Being asked to verify is completely normal and doesn't imply you've done anything wrong. It's one of the ways we keep Housebets safe for everyone.