What triggers an additional verification request?

Large single withdrawals

A single large withdrawal — even if your cumulative total hasn't reached the threshold — may trigger a check, particularly if it's significantly larger than your typical withdrawal amounts.

Suspicious transaction patterns

Rapid deposit-and-withdraw activity, multiple small withdrawals in quick succession, or unusual changes in betting behaviour can flag our AML monitoring system. This is not an accusation — it's an automated check designed to protect against money laundering.

Multiple account indicators

If our system detects that your account may be linked to another account — through shared devices, IPs, payment methods, or personal details — verification will be requested to confirm your identity and rule out account duplication.

Geographical factors

Logins from multiple countries in a short time frame, or access from jurisdictions with heightened risk profiles, may prompt an additional review.

Periodic compliance reviews

Even fully verified accounts may be asked to update their documents periodically — for example, if submitted ID has expired or if our compliance policies have been updated.

Note: If you're asked to verify, we'll email you with clear instructions about what's needed. If you have any questions, our support team is available 24/7.