What are the photo and scan requirements for my documents?

Photo quality

• The entire document must be visible — no cropped edges
• All text must be clearly readable — no blur, glare, or shadows
• Photos must be in colour — black-and-white images are not accepted
• The document must be flat when photographed — no folding or bending

Accepted file formats

• JPEG / JPG
• PNG
• PDF (for proof of address)

File size

• Minimum: 250 KB
• Maximum: 8 MB per file

Common reasons photos are rejected

• Glare from a light source covering part of the document
• Fingers partially covering the document
• Image taken at an angle rather than straight-on
• Document photographed on a patterned or busy background
• Text is pixelated or too small to read

Tip: Take your photo in natural daylight without direct sunlight. Place the document on a plain, dark surface and hold your camera directly above it.