Why is my bet not yet settled?

Settlement usually takes no longer than 2 hours. However, on some occasions, it may take slightly longer.
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This could be because we're unable to get an official result, a loss of feed from our results provider or just a technical error.
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If the 2 hours have passed, though, please feel free to reach out to our great support team and provide them with the Ticket ID.
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You can access this information by following the steps below:

1) Click on "My bets"

https://downloads.intercomcdn.eu/i/o/g6xtrrnr/145579667/ed6c3e397efc880d4f492da3b192/image.png?expires=1781092800&signature=5425430ecb0e583fde5148f6c842f35c61b6429f963a28f5a825c324819680c4&req=0dFqwF%2FzqjEvlxv2%2BtxgpkcAecd%2B%2B8W9UUXty59yU12BLBB3v5HFptDdRDkv%0AJGRzbf5yHC5%2F1DJRoib6O1CYcg%3D%3D%0A

2) Open bets

3) Copy the Ticket ID

https://downloads.intercomcdn.eu/i/o/g6xtrrnr/57265069/3bec0a8de44c524e91c0c76a6dbf/AD_4nXezwJ9rLpcHFpIaTrKjYJHgRdgUMOustAQPe9AB_bVukRKisO75VRdjpRtCHo59J7hV90hDqnpRFiLyx4uVMv5R66MEITeWCLnvfUuBJRT_Ipm9bl-LWYTOzKX2VedPeR0HURSaJQ?expires=1781092800&signature=5d953de5de022ca5df3acb92521286521e405abc6b7b9408c5497e66734789b9&req=1dJtw136qj5k2hj99dpg6hBRefM0ssv3GMN9R%2BIi%2FCbZvyig04nUk5GCH5Ok%0ANkVGUCRYzBvHp%2FLAVc4whzdG%0A

This info will enable us to act quicker, reducing your time on chat and providing a faster resolution.