I won a bet, but it didn't show up in my balance. What should I do?
What to do if your bet don’t appear in your balance
⏱️ First, Wait depending on the table below
Most balance updates happen instantly, but occasionally there's a short delay.
SituationWait TimeOriginalsInstantLive casinoUp to 5 minutesSlotsInstant (Ensure you have ended the round)SportsUp to 5-60 minutes (It's often the sports provider)
🔄 Step 1: Refresh Your Session
Try these quick fixes first:
- Hard refresh the page (Ctrl+Shift+R / Cmd+Shift+R)
- Log out and log back in
- Check a different browser or device
- Clear your browser cache
Balance updated? Great, you're all set! ✅
Still missing? Continue below ↓
📝 Step 2: Gather Your Details
Before contacting us, please have this info ready:
What We NeedWhere to Find ItGame nameCheck your bet historyBet amountMy Bets → RecentDate & timeTimestamp on the betCurrencyThe coin/token you usedScreenshotOptional but helpful
💬 Step 3: Contact Support
Click the chat icon in the bottom right and send us all the information you have
⚡ What Happens Next
StepTimeframeWe receive your messageInstantInitial response< 5 minutesInvestigation15-30 minutesResolutionSame session
🛡️ Good to Know
Your funds are always safe. If there's a issue, we just may need to sync it.