I'm not receiving my OTP or SMS verification code
Check the basics first Make sure you entered your phone number correctly, including the correct country code Check that your phone has signal and is not in air...
دعم المنازل · تم التحديث 21/05/2026
Check the basics first
- Make sure you entered your phone number correctly, including the correct country code
- Check that your phone has signal and is not in airplane mode
- Check your SMS inbox — the message may take a minute or two to arrive
Carrier or network issues
Some mobile carriers block automated SMS messages. Try:
- Restarting your phone to refresh the network connection
- Checking whether your carrier has blocked SMS from international numbers
- Requesting the code again after waiting 60 seconds
Phone number issues
If your registered phone number has changed, contact our support team to update it. We'll need to verify your identity before making changes to your security settings.
Repeated failures
If you've tried multiple times and still haven't received a code, contact our support team via live chat. Have your account email address ready so we can identify your account quickly.
Tip: For added security, consider switching from SMS-based verification to an authenticator app. Authenticator apps are more reliable and more secure than SMS codes.