How does the liveness (face verification) check work?
What you'll be asked to do During verification you'll be prompted to: Look directly at the camera Slowly turn your head in the directions shown on screen Hold...
دعم المنازل · تم التحديث 20/05/2026
What you'll be asked to do
During verification you'll be prompted to:
- Look directly at the camera
- Slowly turn your head in the directions shown on screen
- Hold still for a moment while the system captures your face
The whole process takes about 30 seconds.
Why we use a liveness check
A static selfie can be spoofed with a printed photo. A liveness check confirms that the person verifying the account is physically present — significantly reducing the risk of identity fraud and protecting your account from being verified by someone else without your knowledge.
Tips for a smooth liveness check
- Use a device with a front-facing camera in good working order
- Make sure the room is well-lit — your face should be clearly visible
- Remove sunglasses, hats, or anything covering your face
- Keep your face within the frame throughout the process
Note: The liveness check does not store video footage. Only the resulting match score and a still image are retained for compliance purposes.